Internal Revenue Service

Gift cards for the IRS? Probably not!

The IRS has been publishing “the Dirty Dozen” for much of the past twenty years in an effort to advise taxpayers and tax preparers of scams and schemes…

Federal Report

(AP Photo/Susan Walsh)

FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. Lawmakers are increasingly looking at boosting the IRS to help pay for infrastructure improvements. (AP Photo/Susan Walsh, File)

IRS expands AI-powered bots to set up payment plans with taxpayers over the phone

Artificial Intelligence

FILE - This May 4, 2021 file photo shows the outside of the Internal Revenue Service building in Washington. Small businesses that have been buffeted by the pandemic, inflation and shipping woes have another challenge to add to their plate: taxes. Tax season can be complicated for everyone, but as the April 18 filing deadline looms, small business owners, contractors, entrepreneurs and others face even more rules and regulations that are ever-changing. The Internal Revenue Service has announced a backlog and warned that more delays are to be expected. The IRS said earlier this month it was hiring 10,000 workers to deal with a backlog of 23 million items triggered by limiting operations during the coronavirus pandemic. (AP Photo/Patrick Semansky, File)

New numbers from the IRS’ watchdog truly show less workers, means less tax dollars

Federal Newscast

Amelia Brust, Federal News Network

telework, work at home, office, federal employee

Are you an introvert or extrovert: Telework tell!

Federal Report

Amelia Brust/Federal News Network

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

OMB memo directs agencies to study federal customer experience barriers

Management

FILE - Sunlight shines on the U.S. House of Representatives and Capitol dome on Capitol Hill in Washington, Feb. 21, 2022. In good times or bad, U.S. presidents come to Congress with a diagnosis that hardly differs over the decades. In their State of the Union speeches, they declare “the state of our union is strong,” or words very much like it. Whatever phrase President Joe Biden uses in his State of the Union speech Tuesday night, American unity and strength are being sharply tested on multiple fronts. (AP Photo/Patrick Semansky, File)

Senate passes $1.5T omnibus spending deal seeking state of the federal workforce updates

Budget

Getty Images/iStockphoto/NicoElNino

Presentation about automation as an innovation improving productivity, reliability and repeatability in systems or processes

RPA helps IRS make fundamental shift in procurement, finance operations

Commentary

Uh-oh, satisfaction with federal government services has dropped

Agency Oversight

FILE - This April 13, 2014, file photo shows the Internal Revenue Service (IRS) headquarters building in Washington. On Friday, Feb. 4, 2022, The Associated Press reported on stories circulating online incorrectly claiming The IRS will issue a fourth round of stimulus checks to Americans in February 2022. (AP Photo/J. David Ake, File)

IRS offering Saturday walk-in help this tax season

Workforce

IRS employees brace for another tax season hampered by the pandemic

Management

How the IRS is taking digital government to a new level

IT Modernization

FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. A complaint filed with the IRS alleges that a conservative group is violating its nonpartisan and nonprofit status by using a voter data system linked to the Republican party. The complaint is against the American Legislative Exchange Council. (AP Photo/Susan Walsh, File)

A better path forward for the Internal Revenue Service’s verification system

It is not too late for the IRS to reset, table its current thinking and embrace a more open and collaborative approach.

Commentary

President Joe Biden delivers remarks at NJ Transit Meadowlands Maintenance Complex to promote his

Energy Dept. backs 17 green federal building upgrades as ‘preview’ of future spending

The Biden administration isn’t waiting for Congress to pass the Build Back Better Act to reduce greenhouse gas emissions from federal buildings.

Facilities/Construction

A couple of ideas for how the IRS can plug the so-called tax gap

Hiring/Retention

With the IRS possibly getting big budget boosts in the next few years, the question becomes whether it can hire the people it says it needs … with any reasonable speed.