GSA looks to reach 100M Login.gov users by year’s end, starting with VA partnership
The Biden administration is setting a high bar for customer experience across government, but it’s the General Services Administration that’s laying…
The Biden administration is setting a high bar for customer experience across government, but it’s the General Services Administration that’s laying…
For citizens, interacting with the government, particularly online, can be frustrating. Those interactions can also be challenging for the agency professionals…
As last Sunday’s Super Bowl recedes into old news, I think there’s a lesson for federal employees who work far below the political level.
But agencies, amid a surge in public demand to use government services digitally, as well as a rise in improper payments from COVID-19 stimulus programs, face growing pressure to make customer services easier to access, but also more secure.