IRS

GSA looks to reach 100M Login.gov users by year’s end, starting with VA partnership

The Biden administration is setting a high bar for customer experience across government, but it’s the General Services Administration that’s laying…

IT Modernization

IRS backlog metrics ‘don’t translate’ into workforce efforts, commissioner says

Workforce

Getty Images/iStockphoto/Tero Vesalainen

Why customer experience is so challenging for federal agencies

Federal Report

AP/Patrick Semansky

IRS expects to finish processing 2021 tax return backlog this week

Agency Oversight

IRS gets $1B funding increase in draft FY 2023 bill from House appropriators

Budget

Getty Images/iStockphoto/marcnorman

IRS payouts to whistleblowers who help recover funds hit slump

Agency Oversight

40 members of US Digital Corps head to 13 agencies to improve services

Federal Newscast

FILE - This April 13, 2014, file photo shows the Internal Revenue Service (IRS) headquarters building in Washington. On Friday, Feb. 4, 2022, The Associated Press reported on stories circulating online incorrectly claiming The IRS will issue a fourth round of stimulus checks to Americans in February 2022. (AP Photo/J. David Ake, File)

IRS makes rare call to set higher gas reimbursement rate for rest of 2022

Benefits

Internal Revenue Service sign with a traffic signal in the foreground indicating a red light.

IRS seeks to fast-track 4,000 hires to improve taxpayer experience

Hiring/Retention

Political appointees may be getting to deep into agency technical operations

Cybersecurity

Some fresh ideas for how government can stay in the competition for talent

Hiring/Retention

A due to limited supplies sign is shown on the baby formula shelf at a grocery store Tuesday, May 10, 2022, in Salt Lake City. Parents across much of the U.S. are scrambling to find baby formula after a combination of supply disruptions and safety recalls have swept many of the leading brands off store shelves. (AP Photo/Rick Bowmer)

Federal agencies’ roles in helping to solve the baby formula shortage

The Department of Health and Human Services has some new authorities to hopefully help resolve the nationwide shortage of baby formula.

Congress

In this May 24, 2018 photo New Mexico State Rep. Yvette Herrell, R-Alamogordo, speaks to voters at a GOP event in Hobbs, N.M. Now that Rep. Steve Pearce, R-Hobbs, is stepping down to run for New Mexico governor, eyes are turning to southern New Mexico where the open congressional seat that in recent years has leaned Republican could determine which party controls the U.S. House of Representatives. (AP Photo/ Russell Contreras)

House Republicans look to get feds back to the office

In today’s Federal Newscast, some Republican lawmakers want to press pause on making remote work permanent.

Federal Newscast

FILE - A sign is displayed outside the Internal Revenue Service building May 4, 2021, in Washington. A private company, enQ, lets those who are willing to pay jump to the front of the line to get their phone calls answered at the IRS. That has attracted the attention of lawmakers who want the IRS to investigate the company's impact on the agency's phone capacity. (AP Photo/Patrick Semansky, File)

IRS’ quick wins by procurement, finance demonstrate power, value of RPA

Ask the CIO

The procurement and finance organizations have helped push the IRS toward a more innovative approach that focuses on automation to move away from repetitive, mundane tasks.