robotics process automation

FILE - A sign is displayed outside the Internal Revenue Service building May 4, 2021, in Washington. A private company, enQ, lets those who are willing to pay jump to the front of the line to get their phone calls answered at the IRS. That has attracted the attention of lawmakers who want the IRS to investigate the company's impact on the agency's phone capacity. (AP Photo/Patrick Semansky, File)

IRS’ quick wins by procurement, finance demonstrate power, value of RPA

The procurement and finance organizations have helped push the IRS toward a more innovative approach that focuses on automation to move away from repetitive,…

Ask the CIO

Data driving GSA’s back office, customer facing contracting system upgrades

Ask the CIO

GSA’s financial ship is shaped by Badorrek’s seven-year tenure as CFO

Management

Amelia Brust/Federal News Network

Key IT acquisition, financial executives leaving GSA, HHS

Reporter's Notebook

Education Department looking at zero trust to secure bots from being compromised

Technology

Robotics process automation: Is it right for your agency?

Federal Tech Talk

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Hacker typing on the illuminated keyboard by night. Internet safety concept.

7 ways to modernize the federal financial workforce

Workforce

GSA testing to see how much low-value work agency employees are doing

Federal Newscast

A portion of President Donald Trump's first proposed budget, focusing on the Department of Housing and Urban Development, and released by the Office of Management and Budget, is photographed in Washington, Wednesday, March 15, 2017. (AP Photo/Jon Elswick)

Disclaimers, material weaknesses no longer weighing down HUD’s financial management

Management

IRS, Army using automation to cut hours out of the acquisition process

Reporter's Notebook

Department of Health and Human Services building

Grants process at HHS Administration for Children and Families ripe for innovation

Automation

VA found a fast solution to its growing call center wait-time problem

VA’s contact centers turned to a chatbot after experiencing a surge in calls starting in March that led to long wait times and frustrated veterans.

Ask the CIO

Innovation and automation in the world of federal contracting

The National Association of Contract Management (NCMA) has recently released a white paper titled, “Preparing for the Future of Contracting,” that…

Federal Insights

2 major cloud procurements will define intelligence community modernization in 2020

Technology

The intelligence community and the Defense Logistics Agency have their eyes set on emerging technology this year, but they’re focused first on improving some of the basics.