Clare Martorana

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

The Biden administration is calling on agencies to improve customer experience across government, but former federal officials say a chief customer officer…

Agency Oversight

TMF board leaders outline goals for $100M customer experience investment in agencies

IT Modernization

Federal CIO Martorana says agencies adjusting to TMF 2.0 model

Ask the CIO

Amelia Brust/Federal News Network

Two small agencies win awards from Technology Modernization Fund board

IT Modernization

(Getty Images/iStockphoto/dusanpetkovic)

Close up of hands typing on laptop. Night work concept.

Federal CIO Martorana going on a hiring spree in preparation for busy 2022

Reporter's Notebook

Getty Images/iStockphoto/Tero Vesalainen

Public trust in government still lags, despite some agency improvements with customer transactions

Management

The Capitol is seen from the Russell Senate Office Building during a delay in work on the Democrats' $1.9 trillion COVID-19 relief bill, at the Capitol in Washington, Friday, March 5, 2021. (AP Photo/J. Scott Applewhite)

Senate Democrats unveil 2022 appropriations bills, back Biden’s planned federal pay raise

Budget

4 agencies win $311M to modernize IT, cybersecurity

IT Modernization

Why Biden’s internal federal workforce and external equity initiatives go hand in hand

Management

The General Services Administration (GSA) U.S. Digital Corps.

Entry-level tech talent the focus of GSA’s new Digital Corps fellowship

Hiring/Retention

FILE- In this March 30, 2019, file photo the Dome of the U.S. Capitol Building is visible as cherry blossom trees bloom on the West Lawn in Washington. On Wednesday, April 10, the Treasury Department releases federal budget data for March. (AP Photo/Andrew Harnik, File)

When it comes to the data center debate, time to fish or cut bait

Reporter's Notebook

The General Services Administration (GSA) building is seen, Tuesday, Nov. 10, 2020, in Washington. General Service Administrator Emily Murphy, the head of the obscure federal government agency that is holding up Joe Biden's presidential transition, appeared to know she might be facing a messy situation after the votes came in. Prior to Nov. 3, Emily Murphy, the head of the General Services Administration, held a Zoom call with Dave Barram, 77, a man who was in her shoes 20 years earlier during the contested 2000 election between George W. Bush and Al Gore. Barram said he advised her to

GSA earns top marks under FITARA 12 scorecard

House Oversight and Reform Subcommittee on Government Operations released the latest agency grades on progress around IT modernization goals.

Congress

HUD, OPM gain new technology executives, CBP losing its CISO

Alma Cole, the chief information security officer for the Customs and Border Protection directorate in the Department of Homeland Security, is leaving…

Reporter's Notebook

Agencies getting on board with TMF as expedited review deadline nears

Ask the CIO

Federal Chief Information Officer Clare Martorana said OMB is working on new 21st Century IDEA Act guidance and a new IT modernization strategy.