Veterans Health Administration

Getty Images/iStockphoto/Tero Vesalainencustomer experience

Why customer experience is so challenging for federal agencies

It’s easier to imagine better CX than to make it happen. At least now it’s their money.

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(Spokane VA Medical Center Photo)veterans affairs spokane washington, Mann-Grandstaff

VA hired 59,000 employees this fiscal year, but still struggles with workforce shortages

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(Photo courtesy of the Department of Veterans Affairs)VA

VA seeks higher pay caps for more health care workers to address high turnover rates

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Veterans Affairs completes a deep study of how it treats those with post-traumatic stress disorder

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Government Accountability Office finds policy lapses that hinder VA’s ability to respond to complaints

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(AP Photo/Amanda Andrade-Rhoades)Denis McDonough, Secretary of Veterans Affairs, testifies before the Senate Committee on Veterans' Affairs on Capitol Hill in Washington on Wednesday, July 14, 2021. (AP Photo/Amanda Andrade-Rhoades)

McDonough warns of ‘deleterious’ impact of full-year continuing resolution on VA operations

Congress has punted the tough debates on government funding for the rest of fiscal 2022 until mid-February, but Veterans Affairs Secretary Denis McDonough…

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VA resuming EHR deployments in March, restructuring management of massive project

The Department of Veterans Affairs will deploy its electronic health record to a second site in March, with another 10 go-lives tentatively planned for…

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(AP Photo/Pablo Martinez Monsivais)Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VHA teams up with University of Maryland on prostate cancer research

The Veterans Health Administration is teaming with the University of Maryland on a research project. Its goal is to establish new surveillance methods to track those with low-risk prostate cancer.

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