Agency Oversight

A postal worker loads a delivery vehicle at the United States Post Office in Cranberry Township, Pa., Wednesday, Aug. 19, 2020. (AP Photo/Gene J. Puskar)

USPS meets financial health goal, falls short on delivery, CX targets in FY 2021

The Postal Service’s regulator said the agency met its financial health target last fiscal year, the latest sign that USPS’ long-term financial situation…

Agency Oversight

Bob Tobias, professor at the Key Executive Leadership program of American University

Agencies aren’t always capable of investigating their own whistleblower complaints

Agency Oversight

IRS backlog metrics ‘don’t translate’ into workforce efforts, commissioner says

Workforce

In this photo provided by the Missile Defense Agency, the lead ground-based Interceptor is launched from Vandenberg Air Force Base, Calif., in a

The military is working on hypersonic weapons, but will it be able to defend against them?

Agency Oversight

FILE - A United States Postal Service employee works outside a post office in Wheeling, Ill., Dec. 3, 2021. Four environmental groups that want the U.S. Postal Service to buy more electric delivery vehicles are suing to halt further purchases. The lawsuit, filed Thursday, April 28, 2022, in federal court in California, asks a judge to order the Postal Service to conduct a more thorough environmental review before moving forward with the next-generation vehicle program. (AP Photo/Nam Y. Huh, File)

Supreme Court rejects challenge to higher USPS rates, but regulator review ongoing

Agency Oversight

Amelia Brust/Federal News Network

DoD’s acting IG is in his position unlawfully, GAO finds

Defense

(AP Photo/Andrew Harnik)

FILE - This March 27, 2020 file photo shows the signature of House Speaker Nancy Pelosi, D-Calif., on the Coronavirus Aid, Relief, and Economic Security (CARES) Act after it passed in the House on Capitol Hill in Washington. Since the pandemic began, Congress has set aside trillions of dollars to ease the crisis. A joint KHN and Associated Press investigation finds that many communities with big outbreaks have spent little of that federal money on local public health departments for work such as testing and contact tracing. (AP Photo/Andrew Harnik, File)

Why the National Security Agency overpaid contractors during the height of the pandemic

Agency Oversight

Imagine an award program where people can nominate friends and then vote on whether they get the money

Agency Oversight

Kiran Ahuja, the nominee to be Office of Personnel Management Director, appears before a Senate Governmental Affairs Committee hybrid nominations hearing on Capitol Hill, Thursday, April 22, 2021, in Washington. (AP Photo/Andrew Harnik)

For OPM’s Ahuja, ‘strong human capital leadership’ crucial to federal workforce reform

Workforce

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

Agency Oversight

FILE - In this Aug. 17, 2018, file photo, people arrive before the start of a naturalization ceremony at the U.S. Citizenship and Immigration Services Miami Field Office in Miami. USCIS, The cash-strapped federal agency that oversees that nation's legal immigration system, scrapped plans Tuesday, Aug. 25, 2020, to furlough 13,000 employees, or nearly 70% of its workforce. The agency said it would maintain operations through September when the the fiscal year ends. (AP Photo/Wilfredo Lee, File)

USCIS sets ambitious hiring, processing goals to shrink massive immigration case backlog

Workforce

IRS expects to finish processing 2021 tax return backlog this week

The IRS is rounding the corner on its pandemic-era backlog of tax returns.

Agency Oversight

DHS ‘centralizing’ disciplinary processes following 45-day review

The reforms come after unpublished reports showed cases of sexual harassment, domestic violence and other misconduct being overlooked at DHS law enforcement…

Agency Oversight

Four years into DoD financial audits, IG says progress has stalled

On DoD

The OIG says leadership is needed to get DoD’s financial improvement program back on track. And there’s reason for optimism on that front, now that several key, formerly-vacant positions are now filled.