Modernizing IT Service Delivery: A conversation with Sylvia Burns,

Ms. Burns joined FDIC as Deputy Chief Information Officer (DCIO) in September 2018, focusing on IT Strategic Planning, Enterprise Architecture, and Data Management. Under her leadership, the organization is shifting to cloud-based platforms and software that reduce the on-premises IT footprint and provide more responsive solutions to the FDIC's dynamic business needs. Ms. Burns continues to lead an interagency initiative under the Federal CIO Council to help federal agencies adopt zero trust architectures.

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership