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Teri-Lee Holland, division head for data center and cloud hosting services, performs engineering work for sailors, including cloud hosting services for payroll and HR systems.
Read moreVA pushing out about 150,000 help desk end users to their homes as the result of the pandemic was a feat which Lynette Sherrill in the Office of Information Technology’s said only a managed service provider could have spanned as quickly as it did.
The document was not only for its employees and other agencies the DIA works with — it was also a message to vendors and other partners on what the needs are and how they can help.
Managed services have come a long way in the 30 years since federal agencies first sought to escape the cycle of buying, maintaining and replacing PCs and the software they ran. Today vendors offer a range of up-to-date programs that lower the capital expenditure, or CapEx, obligations and move them to a recurring fee operational expense, or OpEx model.
Jim Rodd, FEMA’s cloud portfolio manager, said his office developed a chargeback model for cloud service that received strong feedback from external experts.
Agency public information officers can take advantage of setting estimated dates of completion to identify unwanted pages and speed up processing times.
The Cybersecurity and Infrastructure Security Agency is continuing its fast evolution as a standalone department.
Strengthening the current cybersecurity workforce with knowledgeable employees and implementing new cloud-based programs alongside legacy systems would significantly protect the U.S. public sector from looming threats.
The General Services Administration lifted its two-month pause on the small business IT services governmentwide acquisition contract after updating the mentor-protégé requirements.
Fourth of July is a reminder that rough political debate hasn’t yet managed to overwhelm the country
The Biden administration is setting a high bar for customer experience across government, but it’s the General Services Administration that’s laying the foundation for those improvements.
AI can decode enormous amounts of financial data to discover the DNA of complex crime behaviors.